WARRANTY

WARRANTY


Dura-Toner.com guarantees (for the first full one year) that all of our remanufactured cartridges will be free of defects, material wise and in our workmanship. If any Dura-Toner.com remanufactured cartridge is found to be defective, we will replace the cartridge at no charge within 365 days, or refund the purchase price of the cartridge within a month from the date of purchase.  We will not refund or replace any cartridges after 365 days from the purchase date.

  • We will replace any defective cartridges within the first 365 days of the purchase date

  • Full refunds (except shipping charge) will be given within the first 30 days of the purchase date only for defective cartridges.

  • No refunds may be applied to products after the first 30 days from the purchase date.

  • The restocking fee of 15% will be waived only for the return or exchange of defective products.

  • No refunds or exchanges may be applied to products after the first 365 days from the purchase date.

  • All returns require obtaining a Return Merchandise Authorization (RMA) number, which can be obtained by calling us.

  • Shipping charges are non-refundable, except in the event that our company shipped you the incorrect items.

  • Refunds will only be made in the same form as the original payment within 14 days of our receipt of the return.

  • A restocking fee of 15% will be applied to all returns and exchanges when products are free of defects.
    - Item must be in the original form.
    - Opened items will NOT be accepted for return or exchange.

  • A 15% return fee and shipping charge apply in the case of an incorrectly ordered item by the customer. 
    - Item must be in the original form.
    - Opened items will be accepted for return or exchange.

  • A 25% restocking fee and shipping charge will be added to cancellations that have already been shipped.

  • Genuine Original (OEM) cartridges are non-refundable or exchangeable for any reason. The customer must contact the original manufacturer directly to get the warranty.

We cannot be responsible for defects or damage caused by customer error. Our liability is limited to only refunding the purchase price of the merchandise.
 

Dura-Toner.com (TBPC, Inc.)
20505 Valley Blvd. #102
Walnut, CA 91789

Toll Free: 866-202-9818
Fax: 909-595-0563