TECHNICAL SUPPORT

TECHNICAL SUPPORT


This article will describe some general troubleshooting steps applicable to most. It is not possible to describe all of the steps one might take to fix every make, model, and type of printer, but in many cases these simple set of procedures and a logical approach may save you a trip to a repair shop
 

 

Check below first

  • Check all of the cables.
  • Make sure the power is on. Turn off and back on again.
  • Reselect the printer in the Chooser.
  • Reload the printer software and select in the Chooser.
  • Reload the application software.
 

How Manage Toner Cartridge

Toner cartridge storage

Do not remove the toner cartridge from its package until you are ready to use it. The shelf life of a cartridge in an unopened package is approximately 2.5 years. The shelf life of a cartridge in an opened package is approximately 1 year.

CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.

Toner cartridge life expectancy

The life of the toner cartridge depends on the amount of toner that print jobs require. When printing text at 5% coverage, an HP LaserJet 1100 toner cartridge lasts an average of 2,500 pages. This assumes the print density is set to 3 and Econo-Mode is off. (These are the default settings.)

Saving toner

To save toner, select the Econo-Mode option in your printer properties settings. Econo-Mode (Save Toner) allows the printer to use less toner on each page. Selecting this option will extend the life of the toner cartridge and reduce your cost per page, but will reduce print quality.

Redistributing toner

When toner is low, faded or light areas may appear on a printed page. You may be able to temporarily improve print quality by redistributing the toner. The following procedure may allow you to finish the current print job before replacing the toner cartridge.

NOTE: If the scanner is attached, it may be necessary to move the printer to the edge of the work space before opening the printer door in order to get the full range of motion.

1. Open the printer door and remove the toner cartridge from the printer.

CAUTION: To prevent damage, do not expose the toner cartridge to light for more than a few minutes. Cover it with a sheet of paper.

2. Gently shake the toner cartridge from side-to-side to redistribute the toner.

CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric.

3. Reinsert the toner cartridge into the printer and close the printer door. If the print remains light, install a new toner cartridge.


How Changing the toner cartridge

1. Open the printer door and remove the old toner cartridge

2. Remove the new toner cartridge from the packaging, and then gently shake it from side to side in order to distribute the toner evenly inside the cartridge.

CAUTION: To prevent damage, do not expose the toner cartridge to light for more than a few minutes. Cover it with a piece of paper.

3. Bend the tab on the right side of the cartridge to break it loose.

CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric.

4. Pull the tab until all the tape is removed from the cartridge.

5. Insert the toner cartridge in the printer. Be certain that the toner is firmly in position, and then close the printer door.
 


Cleaning the Toner cartridge Area

Cleaning the toner cartridge area is not necessary on a regular basis. Before cleaning, look for excessive toner in the compartment.

WARNING: Before cleaning the printer, turn the printer off by unplugging the power cord, and then wait for the printer to cool.

1. Turn the printer off by unplugging it, and then wait for the printer to cool.

2. Open the printer door and remove the toner cartridge.

CAUTION: To prevent damage, do not expose the toner cartridge to light for more than a few minutes. Cover it if necessary. Also, do not touch the black-sponge, transfer roller inside the printer. By doing so, you can damage the printer.

3. With a dry, lint-free cloth, wipe any residue from the paper path area and the toner cartridge cavity.

4. Replace the toner cartridge and close the printer door.

5. Plug the power cord back into the printer.


Paper Specification

Supported paper types

The printer accepts a variety of media, such as recycled paper, labels, transparencies, vellum, and custom-size paper. Properties such as weight, grain, and moisture content are important factors affecting printer performance and output quality.
The printer can use a variety of paper and other print media in accordance with the guidelines in this document. Paper that does not meet these guidelines may cause the following problems:

  • Poor print quality
  • Increased paper jams
  • Premature wear on the printer, requiring repair

It is possible for paper to meet all of the guidelines in this document and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and humidity levels.
Before purchasing a large quantity of paper, make sure it meets the requirements specified in this document. Always test paper before purchasing a large quantity.

Guidelines for using paper

For best results, use conventional 20 lb (75 g/m 2 ) paper. Make sure the paper is of good quality, and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.
If you are unsure what type of paper you are loading (such as bond or recycled), check the label on the package of paper.
Some paper causes print quality problems, jamming, or damage to the printer.

 

Symptom Problem with Paper Solution
Poor print quality or toner adhesion.
Problems with feeding.
Too moist, too rough, too smooth, or embossed; faulty paper lot. Try another kind of paper, between 100-250 Sheffield, 4-6% moisture content.
Dropouts, jamming, curl. Stored improperly. Store paper flat in its moisture-proof wrapping.
Increased gray background shading. Too heavy. Use lighter paper.
Excessive curl.
Problems with feeding.
Too moist, wrong grain direction or short-grain construction. Use long-grain paper.
Print using the straight-through output path.
Jamming, damage to printer. Cutouts or perforations. Do not use paper with cutouts or perforations.
Problems with feeding. Ragged edges. Use good quality paper.

NOTE: Do not use letterhead paper that is printed with low-temperature inks, such as those used in some types of thermography.

Do not use raised letterhead.

The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with the printer temperature (392 degrees F or 200 degrees C for 0.1 second).

Labels

When selecting labels, consider the quality of each component:

  • Adhesives: The adhesive material should be stable at 392 degrees F (200 degrees C), the printer's maximum temperature.
  • Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets with spaces between the labels, causing serious jams.
  • Curl: Prior to printing, labels must lie flat with no more than 13 mm (0.5 inches) of curl in any direction.
  • Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.

Transparencies

Transparencies used in the printer must be able to withstand 392 degrees F (200 degrees C), the printer's maximum temperature.

Card stock and heavy media

Many types of card stock can be printed from the paper input tray, including index cards and postcards. Some card stock performs better than others because its construction is better suited for feeding through a laser printer.
For optimum printer performance, do not use paper heavier than 42 lb (157 g/m 2 ). Paper that is too heavy might cause misfeeds, stacking problems, paper jams, poor toner fusing, poor print quality, or excessive mechanical wear.

NOTE: Printing on heavier paper may be possible if the tray is not filled to capacity, and paper with a smoothness rating of 100-180 Sheffield is used.

Card stock construction

Smoothness: 36-42 lb (135-157 g/m 2 ) card stock should have a smoothness rating of 100-180 Sheffield. 16-36 lb (60-135 g/m 2 ) card stock should have a smoothness rating of 100-250 Sheffield.
Construction: Card stock should lie flat with less than 5 mm (0.2 inch) of curl.
Condition: Make sure card stock is not wrinkled, nicked, or otherwise damaged.
Sizes: Use only card stock within the following size ranges:
  • Minimum: 76 by 127 mm (3 by 5 inches)
  • Maximum: 216 by 356 mm (8.5 by 14 inches)
  • Card stock guidelines
If cards curl or jam, print using the straight-through output path.
Set margins at least 2 mm (0.08 inch) away from the edges of the paper.